Resolving Technical Issues

Ginger for iOS

• How do I update to the new Ginger Writer app from the old Ginger Grammar app?
• I previously purchased the Ginger Grammar app in the Apple App Store and am no longer premium on the new Ginger Writer app.

Mac & Windows Desktop Apps

• Internal server error
• How do I switch from the old desktop app to the new desktop app?
• How do I uninstall the old desktop app: Ginger Page?
• How do I check the current version of the desktop app?

Ginger Browser Extensions

• Ginger Shows me 'No Synonyms Found'
• I don't see the G icon

Ginger for Microsoft Office

• How do I enable the Ginger Microsoft Office add-in?
• Is the Ginger add-in available for Word on Mac?
• Can Ginger review documents with citations, footnotes, track changes or links?

Ginger Keyboard for Android

• I have an exclamation point on my keyboard
• Why am I unable to purchase the unlimited correction subscription for my Ginger Keyboard?
• Why do my emojis look different?
• Why can't I see the plus sign on Smart Bar?
• My phone reverts to the default keyboard when I restart it