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  1. Ginger Support
  2. Resolving Technical Issues

Resolving Technical Issues

Ginger for iOS

  • How do I update to the new Ginger Writer app from the old Ginger Grammar app?
  • I previously purchased the Ginger Grammar app in the Apple App Store and am no longer premium on the new Ginger Writer app.

Mac & Windows Desktop Apps

  • Internal server error
  • How do I switch from the old desktop app to the new desktop app?
  • How do I uninstall the old desktop app: Ginger Page?
  • How do I check the current version of the desktop app?

Ginger Browser Extensions

  • Ginger Shows me 'No Synonyms Found'
  • I don't see the G icon

Ginger for Microsoft Office

  • How do I enable the Ginger Microsoft Office add-in?
  • Is the Ginger add-in available for Word on Mac?
  • Can Ginger review documents with citations, footnotes, track changes or links?

Ginger Keyboard for Android

  • I have an exclamation point on my keyboard
  • Why am I unable to purchase the unlimited correction subscription for my Ginger Keyboard?
  • Why do my emojis look different?
  • Why can't I see the plus sign on Smart Bar?
  • My phone reverts to the default keyboard when I restart it
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