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Troubleshooting: the G doesn't appear

  • Updated

If no G appears when you select text, try these steps in order:

  1. Check that Ginger is running. Look for the G icon in the system tray, at the bottom right of your screen (click ^ to see hidden icons). If it isn't there, open Ginger from the Start menu.
     
  2. Check that the G is turned on. In Settings, under Ways to open Ginger app, make sure Ginger icon appears when I select text is on.
     
  3. Select with the mouse. The G appears for text selected by dragging with the mouse, not for keyboard selection. Release the mouse button and wait a moment.
     
  4. Use Ctrl+C+C. The G isn't available in every app yet. If it doesn't appear in a particular app, select the text and press Ctrl+C+C; it opens the same popup.
     
  5. Restart Ginger. Right-click the G in the system tray and choose Exit, then open Ginger again from the Start menu.
     
  6. Restart your computer and try again.

The setting that turns the G on or off

 

Still not working?

Contact our support team HERE and include:

  • Your operating system (Windows, macOS)
  • the app where the G doesn't appear (for example WhatsApp or Chrome);
  • whether Ctrl+C+C works in that app