Help Center

Help Center

Why do I see a shadow at the top of my screen that interferes with Ginger’s suggestions?

If you see a shadow over Ginger’s suggestions, Adobe Flash Player is probably interfering with the software. You should update your Adobe Flash Player in order to solve the issue, as Ginger requires a specific version of Adobe Flash ActiveX Player to function properly.

In order to make sure that you have the correct version, please download and install this version of Flash.

If this doesn’t work go here and choose the first version under Windows (Download the Windows Flash Player 11.3 ActiveX control content debugger (for IE).

After installation is complete, restart Ginger and you should be good to go.

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