Help Center

Help Center

Flash Player for Ginger

Ginger requires Adobe Flash Player ActiveX for IE to be installed on your computer.
Even if you already have Flash installed, you may need to additionally install this ActiveX component after installing Ginger.

Please follow the steps below, according to your operating system.

 

Windows 10 or Windows 8

  1. Go to https://get.adobe.com/flashplayer/
  2. Uncheck the optional offers from McAfee to avoid unnecessary installations (See image)
  3. Click on the 'Install now' button
  4. Follow the installation instructions
  5. Locate the Ginger 'G' icon on the task bar right click on it and choose 'Exit' (See image)
  6. Double click the Ginger icon on your desktop to run Ginger again
  7. Open a Word document
  8. The Ginger Gizmo (green semi-circle) should now appear on the top of your screen above the Word document

 

Windows 7/Vista

  1. Open https://get.adobe.com/flashplayer/otherversions/
  2. Select your operation system (See image)
  3. Select the following option: For internet Explorer – ActiveX (See image)
  4. Uncheck the optional offers from McAfee to avoid unnecessary installations (See image
  5. Click the 'Install now' button and follow the installation instructions 
  6. Locate the Ginger 'G' icon on the task bar right click on it and choose 'Exit' (See image)
  7. Double click the Ginger icon on your desktop to run Ginger again
  8. Open a Word document
  9. The Ginger Gizmo (green semi-circle) should now appear on the top of your screen above the Word document

 

Need further support?

Please contact our support team here.

 

 

 

 

 

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